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FAQ

What all services do MinePortal provide ?

Here at MinePortal we provide 1)Online Test series for various Mining Exams like DGMS COAL/Metal First Class/Second Class,Coal India Management Trainee Exam,GATE Mining Exams and other PSUs and Mining exams 2)We receive online order for mining books.

How can I be assured that MinePortal test series are genuine and will help me in clearing my exams ?

MinePortal test series are designed and framed by the mining professors, First Class Manager Certificate holders, retired mining engineers, so you can be assured about the quality of questions.In recent past many candidates who have practiced our Test series have cleared the DGMS COAL/Metal First Class/Second Class & Coal India Management Trainee Exams. You can see their review on our fb page- https://www.facebook.com/pg/mineportal.in/reviews/?ref=page_internal or see their feedback on our testimonial page - http://mineportal.in/testimonial-all.php

Which all mining exam test series MinePortal offers ?

We here at MinePortal offer you DGMS Coal/Metal First Class/Second Class exam test series,Coal India Management Trainee Exam Test series and other mining exams.

What type of package are there ?

We offer you Part Package,Full package and Combo Package.

What is Part Package ?

It consists of Part Test where exam syllabus is broken down in part wise. Test throughly covers the whole syllabus chapterwise.

What is Full Package ?

It consist of Full Syllabus Test where whole exam syllabus is covered in each test.

What is Combo Package ?

Combo Package is combination of Part Package and Full Package.

How to buy a test series ?

You have to first register yourself at our website. After this go to 'Test Series' tab and select the exam for which you want to appear. Select the desired package and start your test.

Is there any discount that I can avail in buying test series ?

Yes ofcourse we offer discount on our test series from time to time.For out old customers we offer test series at very high discount. For any query related to offer whatsapp or mail us.

How do I place a book order ?

Register yourself at our site and add book of your choice in the cart.

What discounts can I enjoy ?

We offer you wide variety of discount every book that you order.

Is shipping included for package books and book orders ?

For order above Rs.500 shipping charges are free and below that Rs.50 will be charged.

How can I check the status of my book purchase order ?

Once your order has been printed, assembled, and boxed, you will receive a second confirmation e-mail that includes your speed post tracking id.

How will I know if MinePortal has received my order ?

Once we have received your order, we will either e-mail or call you with and provide an order confirmation that includes with your Sales Order Number on it. If you do not receive a confirmation message from us, then for some reason we did not receive your order. If you have any questions, please contact us.

My order hasn't arrived, what do I do ?

It's very rare phenomena but even if it happens and you don't receive your order within thirty (30) days, please contact us.

What happens if there are complications with my book order ?

Partridge will not be held liable for any delays, loss, or damage in transit when it comes to your book order. Any book order by you (including those books included in the services provided) will be delivered within a reasonable time after we receive your order and full payment.

Can I cancel my book order ?

Since an order is transmitted directly to the fulfilment centre the minute you place it, your Print-on-Demand book order cannot be cancelled.

My order arrived, but it isn't the book/quantity I specified, what do I do ?

Inspect your order carefully when it arrives. Any problems should immediately be reported to our Book Sales Department. Have your order number handy. If your boxes are being sent to an author event venue, make arrangements with the event coordinator to check your order so there aren't any surprises on the day of the event.

What are your returns and claims policies ?

Print-on-Demand orders are non-returnable and non-refundable, except in the event of poor print quality or an error in quantity. Please report quality or quantity issues to us immediately upon receipt of the order. All claims must be filed within seven days of shipment receipt.

What forms of payment do you accept ?

We accept payment online payment through internet banking, Debit Cards, Visa, MasterCard etc.

How do I get a refund for a book I've ordered ?

Book once ordered will not be cancelled nor it will be refunded.Please report quality or quantity issues to us within seven days after receiving your order.

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