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CIL NON-EXE TO EXE SECRETARIAL DISCIPLINE SYLLABUS

CIL NON-EXE TO EXE SECRETARIAL DISCIPLINE SYLLABUS

1. Duties and responsibilities of Secretaries in managing the Office affairs of a Senior Executives.

2. Planning, scheduling and organizing the daily office work flow

3. Maintaining discipline and decorum of office.

4. Human Resource management in the department and team building5. Pleasant disposition, communication skills in Hindi and English verbal and written.6. Meeting and greeting visitors, scheduling appointments and follow up through phone, email and other electronic medium.

7. Use of PC, laptop and other electronic devices and proficiency in software and programmes needed for day to day office work eg MS-OFFICE & other office

applications,

8. Unicode software, knowledge of handling photocopier machine, scanner and other output devices.

9. Use of internet, email, social media apps, ERP/ SAP and other digitization tools.10. Public relations and image building

11. Arranging meetings in online and offline mode, drafting minutes, Action taken notes and action taken reports

12. Drafting letters, Memo, DO, OM, noting and circulars and difference between these.

13. Familiarity with concepts related to RTI, Public grievances, Parliamentary questions, VIP references and Ministerial references.

14. Dak sorting, distribution, organizing and filing for efficient office administration.

15. File movement tracking and follow up

16. Knowledge about e -office, SAP/ ERP and other digitization tools

17. Confidentiality and integrity and measures required for ensuring the same

18. Rajbhasha implementation and role of Secretary in facilitating it. 19. Sensitive towards the provisions of POSH Act, Rights of people with disabilities and SC, ST and other protected groups.